I bought ToV, but EverQuest is making my PC randomly reboot. No other program causes it, and I tried updating drivers, OS, reinstalling EQ from scratch etc. I can play Factorio, FF14, Fallout 4/Skyrim, Borderlands, Civ 6, DOOM, etc. etc. no issues. Just EQ causes reboots.
There are no refunds in Everquest. At All. Ever. Never. Not going to happen. Just cause it happens when EQ is running does not mean it is EQ. It could be your firewall or AV thinking EQ is evil, which it is but that's another story. Or it could be your computer just can't handle EQ anymore By the way - you running windows 7? Maybe 8?
Windows 10, No AV/Firewall aside from WIndows built in. Updated, and then also tried old versions of every driver, Video, Audio, Network, Motherboard... Toggled every EQ graphics setting, still hard reboots, 4 times in the last 2 hours. No other game does this on my PC.
If you do a chargeback you will never play again. They do not look lightly on those and will instant ban your account. Can you run in windows 7 compatibility mode? Windows defender can be mean to EQ. Also sometime you don't want the latest and greatest DX9 that is in windows 10 but you want the 9C (there are links in these forums to get it) What is your memory mode set to most? Or did the expansion pop in back to "least"? There are a ton of suggestions here -even though you might not think its related - one of them could fix it. https://forums.daybreakgames.com/eq/index.php?threads/game-crashing-windows-10.251461/
I know sending in a ticket will be met with GMs who may or may not know how to fix your problem. But, it can't hurt to try. Also, any chargebacks will get an automatic ban on your account, sorry.
I'd done all of those except DX runtime, trying it now. It's just incredibly frustrating to be in the middle of a tough fight, and suddenly speakers go 'BZZZZZZZZZZZZZT <POP>' and the screen scrambles and reboots. Not even a blue screen, which I have enabled, just hard reboot, with no chance to debug. I'd would say hardware failure... but otherwise I can play other games 10+ hours a day for months without having to reboot at all.
It may not help at all, but a few months back I had a power supply go flaky and it caused exactly those symptoms. I don't play any other on-line games so my situation certainly isn't the same, but perhaps it will give a lead to follow. Good luck with things. Intermittent issues are a real PITA to solve.
I don't know how that would only cause problems with just EQ, *and* only in particular zones. PoP and earlier is fine, any zone with curvy style ground causes reboots.
That sounds like a very specific sort of problem Kaenneth, I unfortunately can't assist with the refund portion but I am going to send the info in the thread to someone and see if they can assist with troubleshooting your issue.
Top of my DXDIAG output if it helps ------------------ System Information ------------------ Time of this report: 1/17/2020, 11:05:07 Machine name: PREDATOR Machine Id: {CF250B68-B73A-4578-91BF-662E19D5E768} Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202) Language: English (Regional Setting: English) System Manufacturer: Acer System Model: Predator G3-710 BIOS: R02-A2 (type: UEFI) Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz Memory: 32768MB RAM Available OS Memory: 32710MB RAM Page File: 15774MB used, 21799MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DirectX Database Version: Unknown DxDiag Version: 10.00.18362.0387 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 1070 Manufacturer: NVIDIA Chip type: GeForce GTX 1070 DAC type: Integrated RAMDAC Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_1071174B&REV_A1 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 24443 MB Dedicated Memory: 8088 MB Shared Memory: 16355 MB Current Mode: 2560 x 1440 (32 bit) (75Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.654297,0.333008), Green(0.304688,0.625977), Blue(0.146484,0.046875), White Point(0.313477,0.329102) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: ASUS PB328 Monitor Model: PB328 Monitor Id: ACI32A5 Native Mode: 2560 x 1440(p) (59.951Hz) Output Type: Displayport External Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvaesi.inf_amd64_cb0287d66d024c78\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaesi.inf_amd64_cb0287d66d024c78\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaesi.inf_amd64_cb0287d66d024c78\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaesi.inf_amd64_cb0287d66d024c78\nvldumdx.dll Driver File Version: 26.21.0014.4166 (English) Driver Version: 26.21.14.4166 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.6 Graphics Preemption: Pixel Compute Preemption: Dispatch Miracast: Not Supported by Graphics driver Detachable GPU: No Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Virtualization: Paravirtualization Block List: No Blocks Catalog Attributes: Universal:False Declarative:True Driver Attributes: Final Retail Driver Date/Size: 12/5/2019 4:00:00 PM, 961960 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-58C1-11CF-BD64-7F301BC2D735} Vendor ID: 0x10DE Device ID: 0x1B81 SubSys ID: 0x1071174B Revision ID: 0x00A1 Driver Strong Name: oem13.inf:0f066de31be089e8:Section022:26.21.14.4166ci\ven_10de&dev_1b81&subsys_1071174b Rank Of Driver: 00CF0001 Video Accel: DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC 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Try running the Windows memory diagnostics program, could be a bad RAM stick. Assume your CPU is not over clocked? I had a similar problem in FFXIV and only it and I had to down clock my CPU for the game to be stable.
you should check your Windows Log files for critical errors @ the times you experienced the reboots. you can also check Windows Reliability History. open Run Dialog and type "perfmon /rel" (with out quotes) and click ok... it will display critical errors (use mouse to click on the red error icons and info will load at the bottom) and you can then examine those causes. both Logs and the reliability history will point you to the cause and from there you can look for remedy. Until you know what is causing the error, the questions of hardware v software or OS are just guesses. the errors and corresponding codes are easily googled and will direct you to a solution. Please post your findings here so others can solve/benefit from this situation should they encounter (and I am curious as to why its happening as well). Best of luck to ya
Also run a temperature monitoring program for you video card and CPU. Make sure it isn't overheating and causing the reboots.
I'm with Duder on this one. Almost every time I have sudden reboot issues. Its like 98% of the time over heating. Good cleaning out of the cpu and vid heat sinks and I'm good to go again for another year or so. Only once have I had to additionally re-paste the heat sink to the cpu. Hope it helps
Here is what I would do to work through this problem. Clean out interior of PC paying special attention to clearing out dust/fluff from heatsinks on CPU & GPU Then if problem persists work through these step by step to see if any of them resolve your problem. 1. Check CPU & GPU temperatures against what the manufacturers says they should be running at. 2. Download & Install latest Direct X 9C (LINK) 3. Download & install latest C++ Runtimes (LINK) 4. Uninstall & re-install your graphics card drivers. 5. Try restoring Windows 10 - sometimes the updates will break parts of the operating system or can cause some odd effects, I had a graphics glitch that only happened to EverQuest as a result of one of these problems that restoring Windows 10 fixed (it wipes your old windows installation & intstalls a fresh copy of the latest version but you will need to run windows update after, you keep your personal files) 6. Run a RAM diagnostic to see if one or more of your memory modules may be having problems. 7. If you have access to one, try a compatible & known-to-be-working-fine Power supply.
Try cleaning the ventilation meshes on your computer. I have had this sort of issue in the past, and it turned out to be the dust cover under the computer that fed into the power supply that was getting clogged. Insufficient ventilation will do this sort of thing. Another potential source of random hangs may be your XMP settings. Some motherboards get flaky if you have XMP enabled, depending on what exact type of memory you are using.