Interesting question. Pretty sure tapping on your profile icon on profile page used to bring up the icon selection page. But now it just gives popup smth like 'you are not allowed to view this page'. Weird.
Thank yooo Mr Froo Has been a problem for a while now https://forums.daybreakgames.com/eq/index.php?threads/whats-that-icon.255321/#post-3760412 and you fixed it in just a few minutes!