Video resolution options missing

Discussion in 'Player Support' started by Lygolan, Feb 28, 2017.

  1. Lygolan New Member

    I logged in today and my resolution was all jacked up. I can not longer pick 1920x1080 as a video resolution. I can choose 1280x720 or 3840x2160. Also, most times when I alt-enter to go to windows mode, I get a device error. When I exit the game via camping, eq crashes. Any ideas on how I can troubleshoot this problem?

    Thanks,
    Lygolan
  2. moogs Augur

    Check eqclient.ini and search for [VideoMode]. You should be able to manually set any numbers you want, such as:

    WindowedWidth=1920
    WindowedHeight=1018
  3. Lygolan New Member

    Editing the ini file did not work for me. I have a Dell XPS 15 laptop which has an integrated Intel video card and one from NVIDIA. Installing an updated Intel Video driver fixed it even though I thought it was using the NVIDIA card.
  4. moogs Augur

    Ah okay. Yeah, there's the nvidia Experience software where you can set which GPU you want a certain executable (such as eqgame.exe) to use. Glad you found a fix one way or another.