Log In SERVER DOWN!!?

Discussion in 'Player Support' started by hein, Feb 2, 2014.

  1. hein Augur

    I woke up this morning and this is what I get when trying to log into EverQuest!

    [IMG]
  2. WTFDavidBlaine New Member

    The login servers are definitely jacked up right now...Been trying to login since 7:45AM CST this morning. I cannot login to the game itself (receiving the same error above on multiple accounts), and it took me damn near 25 attempts to login to this forums website just to reply to this post. Hell, I couldn't even create a new dummy account to try and reply...

    Acknowledge the issue and fix this!!!!!!!!
  3. kramer2202 Elder

    Same thing happening for me, can't log into game and could not log into forums for a while either to reply to this. I have been patient with a lot of the issues happening with this game lately, but my patience is starting to wear thin. Hire competent tech people to fix these issues now!
  4. LooMon New Member

    same thing, wonder how long this one will last
    I just wanna log on my army on fippy
    SAVE US SOE!!!!!
  5. Simonsays Journeyman

    Same, cant log into game at all
  6. Sticky Fangahs New Member

    Same here, I've been trying to log in for the past hour and getting the same error message. The only time I have to play is on the weekends. Please get this fixed ASAP!
  7. LooMon New Member

    just logged on, thanks :)
  8. WTFDavidBlaine New Member

    Confirming that this is *still* an issue. I've tried multiple times since my original post 21 minutes ago (latest attempt about 30 seconds ago), and I'm still unable to login.

    "There was an error completing your request. Please try again."
  9. hein Augur

    I'm still getting the issue, it has not been acknowledge yet or fixed
  10. WTFDavidBlaine New Member

    I'm able to ping the login server, and do a full tracert as well (see below)...so it's an issue on y'alls backend. Please acknowledge and resolve!

    Pinging eqlplogin1.everquest.com [64.37.148.27] with 32 bytes of data:
    Reply from 64.37.148.27: bytes=32 time=57ms TTL=114
    Reply from 64.37.148.27: bytes=32 time=58ms TTL=114
    Reply from 64.37.148.27: bytes=32 time=58ms TTL=114
    Reply from 64.37.148.27: bytes=32 time=57ms TTL=114

    Ping statistics for 64.37.148.27:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 57ms, Maximum = 58ms, Average = 57ms

    **********\EverQuest>tracert eqlplogin1.everquest.com

    Tracing route to eqlplogin1.everquest.com [64.37.148.27]
    over a maximum of 30 hops:

    1 1 ms 2 ms 1 ms homeportal [192.168.1.254]
    2 28 ms 25 ms 21 ms 108-86-72-2.lightspeed.rcsntx.sbcglobal.net [108.86.72.2]
    3 * * * Request timed out.
    4 23 ms 25 ms 22 ms 12.83.80.141
    5 25 ms 32 ms 28 ms gar26.dlstx.ip.att.net [12.123.16.85]
    6 41 ms 42 ms 42 ms 4.68.62.229
    7 56 ms 61 ms 57 ms vlan90.csw4.Dallas1.Level3.net [4.69.145.254]
    8 58 ms 66 ms 56 ms ae-91-91.ebr1.Dallas1.Level3.net [4.69.151.162]

    9 252 ms 206 ms 204 ms ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213]

    10 57 ms 56 ms 60 ms ae-11-11.car1.SanDiego1.Level3.net [4.69.133.209
    ]
    11 62 ms 57 ms 55 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.
    130]
    12 57 ms 56 ms 75 ms vl82.sdtermsw-2.sonyonline.net [64.37.128.25]
    13 62 ms 59 ms 57 ms eqlplogin1.everquest.com [64.37.148.27]

    Trace complete.
  11. Riou EQResource

    They know about it, Smokejumper said the people who can fix it are being called in to fix it
  12. Stikkee New Member

    They are in Denver arent they? may not get fixed!
  13. drkoli Augur

    Looks like they are back up for now
  14. WTFDavidBlaine New Member

    Confirmed as of 9:05AM CST I was able to successfully login with both of my accounts.

    Thank you.
  15. porky Augur

    The bad thing about this, is that they have been messed up and I couldn't log in to these boards to report them. Same log-in server!
  16. RagePaw Augur

    Can I just ask how we are meant to easily notify EQ regarding issues like this?

    My experience was.

    Try my eq accouts, none of them worked.
    Try my eq2 accounts, none of them worked.
    Try logging into EQ forums to raise the issue, I'm told my account details are incorrect for all of my accounts.
    Try raising a support issue via a different link, also requires a login and again im told account details are incorrect.

    Obviously I now have access back but if this was down for a prolonged period how would we notify devs of a problem?
  17. Riou EQResource

    Tweet at them or post on the EQ facebook (Other people are also doing this)
  18. WTFDavidBlaine New Member

    I experienced the same thing, RagePaw. They need to provide an alternate means of reporting issues like this when players cannot connect via *any* means to even report the problem.