The server is not responding. You have been disconnected

Discussion in 'Player Support' started by Kia-, Oct 4, 2020.

  1. Joules_Bianchi A certain gnome

    Just out of curiosity- In and among the files you deleted, did you ever delete bazaar ini files?

    If a characrter has been in trader, there are 2 bazaar related character ini files.
    Semi grasping at straws maybe, but I had a simlar issue once upon a time. An item listed in file on my character had changed names ingame and the server didn't like my character's file, but timed out during overwrite or some such.

    On a sympathy note: i have one character on one server that can never zone into Netherbian Lair from The Nexus. The game crashes to desktop every time. It's done it for years no matter what computer, part of the world I'm in, deleted any and all related files countless times. No other character on the account or otherwise has this issue. Reloading the game, i enter the zone fine. He can enter NL through Dawnshroud fine.

    Go figure.
  2. Kia- Journeyman


    I deleted ALL the files last weekend and reinstalled the entire EQ folder, etc. Spent about 16 hours recreating all my UI/hotkeys/spell sets, etc. *JUST* in the chance that one of my custom .ini folders was the culprit. It did not change ANYTHING. It worked well for a few days then back to the same error.

    I can always tell when the bug is going to happen because the first time I try to enter the zone and the bug will happen, my toon freezes up. The only way to get things moving again is to use Task Manager to kill EQ. I walked away once to the frozen toon and came back 2 hours later and they were still frozen zoning in. If you kill the game with TM and try to relog back in, the game will show you are in the zone you were trying to zone into, but if you click enter on the character select screen, the toon just crashes with the black screen I mentioned before.
  3. Joules_Bianchi A certain gnome

    If it's not a hard fail, but telegraphs that it's happening, maybe it's something like a log file overfilling or something similar causing a fault?

    Also- If you went from not working, to uninstall, then working until it didn't anymore implies reloading the game <fixed> it and it broke again.

    I have also seen MAP discrepencies cause errors like this where either a map file becomes corrupted or there are duplicate map names, or even a failure to reconcile a change between local machine and server so it disconnects.

    Also, do any of the characters involved have similarly named characters on the same account?

    I've recently had a similar thing happen where any time I click a character in to either guild hall, it freezes before displaying onscreen Entering Guild Hall and I have to soft boot out of EQ and restart the game.

    Is this issue consistent on multiple machines?

    Is this issue consistent on multiple characters?


    I have also seen a <sound> file break EQ because of a setting to play random music and the sound file it randomized to was missing / broken.
  4. Joules_Bianchi A certain gnome

    Speaking of maps, I once had a zone crash issue like that caused by- I loaded Mapfiend maps while i was in game. The zone I was in when I unzipped them wouldn't let me in the next time I tried zoning in. I'm fairly certain this doesn't happen any longer, but...? Just trying to recall all the things that have caused similar errors for us in the past years.

    it's always the "It happens sometimes" errors that are the most difficult to isolate.

    Your car will totally stop making that noise in the presence of a mechanic.
  5. Sarkaukar Augur

    1. On the same server, if it is a specific zone, is only one toon affected trying to log into that specific zone or are multiple toons affected? Server and zone name. A bazaar toon and general play toon? Race?
    2. If multiple toons having issues with a specific zone, create and log into another server into that same zone, especially POK, Bazaar, another common zone.
    No issues in the same zone while on different servers while using same class/race?
    • Potential port is being blocked either via computer firewall/security program (it happens),
    • Sometimes it is the router's built-in software firewall (not the actual hardware NAT), which was originally called SPI (stateful package inspection). This is usually the culprit for chat room issues though
    • For one zone/two zone blockage though, the usual culprit is either ISP, a change in a configuration/table or the company the ISP has purchased access to their backbone. Issue usually only goes away when the server/zone is rebooted, thus being reassigned a different IP address (and another zone is affected for a select few users), or if user utilizes a VPN especially if the issue is a few router systems upstream from the ISP.
  6. Luikan-Combine New Member

    At this point I'm leaning towards it being Sarkaukar's last bullet point.

    Currently cannot get into guild lobby on either of my computers, on Xegony. No issues trying it on another server though.
    Sarkaukar likes this.
  7. Sarkaukar Augur

    Try utilizing a VPN. I stopped advocating VPN as workaround for problematic router mgt systems after Planetside fiasco and the massive banning but now, at least with EQ, it may be more the need to be consistent in usage instead of hopping off/on VPN, generating large range of IP addresses.

    https://forums.daybreakgames.com/eq/index.php?threads/can-you-use-everquest-with-a-vpn.267508/

    This post a player was utilizing a work VPN to play EQ when on his work computer, thus his IP was bouncing around from various locations (work VPN) and home IP, from my understanding.

    https://forums.daybreakgames.com/eq...e-character-at-a-time-suspended.270730/page-2
  8. Luikan-Combine New Member

    Went about a month without this happening, but then it started doing this again this past weekend. Decided to get a VPN as Sarkaukar suggested and have had zero issues so far.
    Sarkaukar likes this.
  9. Mataribox New Member

    I had this same issue. It only seems happen in instance zones with to many player in zone, then plagues you were ever you go. This bug has around for ages.
  10. birdsong_pawn Augur

    Just happened to me when zoning into the original Great Divide zone. Tried a different character with the same result.
  11. Skuz I am become Wrath, the Destroyer of Worlds.

    I've had this in the past, called my ISP and requested they switch off "packet shaping" on my connection which they agreed to as it can negatively affect online games, had very few issues since.
  12. Mataribox New Member

    Has little to nothing to do with ISP. A quarter of the raid force I play with last night had this issue. It’s absolutely server related. My theory is has to do with CoV.
  13. Belexes ForumQuester

    This started happening to me on two different accounts on two different PCs after the November patch. It can happen with any zone.

    Today's zone of the day is CoV version of Cobalt Scar and EoK version of Frontier Mountains. You try to zone and the game hangs. You have to end task on eqgame.exe to get out of it. If you start up the game again on and select the same character, it will show it is in the zone, but logging that character on immediately gets a server not responding message, followed by a message saying you have been disconnected.

    If you log a different character on that isn't in that zone, you can do so and zone to other zones except that one...unless the issue decides to pick another zone for you.

    I have submitted a ticket for this and put it on the bug section of the forum. The ticket suggested doing the same things mentioned already. I am sure this is their go to solution to fix many of their issues, but it doesn't fix this one.

    I submitted another ticket with the following section of the log file for a character that successfully logs on in the modest guild hall and then tries to use the portal to zone into Cobalt Scar. Here is that section to show what happens.

    [Wed Dec 09 21:46:36 2020]00572:Starting char select.

    [Wed Dec 09 21:46:36 2020]00573:Clearing display buffers.

    [Wed Dec 09 21:46:36 2020]00574:Display buffers cleared.

    [Wed Dec 09 21:46:36 2020]00575:Initializing character select UI.
    [Wed Dec 09 21:46:36 2020]00576:Resetting game UI.
    [Wed Dec 09 21:46:38 2020]00184:D3DXCreateTextureFromFileEx()failed to create texture snow_hit.ddsforparticle system.

    [Wed Dec 09 21:46:50 2020]00577:Zone Connect -- 0 -- Received MSG_ZONE_ADDRESS
    [Wed Dec 09 21:46:50 2020]00578:Zone addr [eqzone-15.everquest.com:1416] received...
    [Wed Dec 09 21:46:51 2020]00579:ZONING
    [Wed Dec 09 21:46:51 2020]00580:Networking: Connection Closed [0] with 0 pending bytes.
    [Wed Dec 09 21:46:51 2020]00581:Networking: using port [52811].
    [Wed Dec 09 21:46:51 2020]00582:Networking: Connection Established [1]
    [Wed Dec 09 21:46:51 2020]00583:Connected to eqzone-15.everquest.com:1416...

    [Wed Dec 09 21:46:51 2020]00584:Zone Connect -- 2 -- Sending MSG_EQ_ADDPLAYER
    [Wed Dec 09 21:46:52 2020]00585:Zone Connect -- 3 -- Received MSG_SEND_PC
    [Wed Dec 09 21:46:52 2020]00586:Received our Player from zone.
    [Wed Dec 09 21:46:52 2020]00587:Received MSG_EQ_ADDPLAYER, Player = Nitsuj, zone = Modest Guild Hall
    [Wed Dec 09 21:46:52 2020]00588:MSG_TIME_STAMP received.
    [Wed Dec 09 21:46:52 2020]00589:MSG_TIME_STAMP received. (Items inc).
    [Wed Dec 09 21:46:53 2020]00590:Item done, MSG_WEATHER_EVENT received.

    [Wed Dec 09 21:46:53 2020]00591:Initializing zone.
    [Wed Dec 09 21:46:53 2020]00592:Initializing world.
    [Wed Dec 09 21:46:53 2020]00185:Beginning handling memory on zoning.
    [Wed Dec 09 21:46:53 2020]00186:Memory: Load: 13, Total Phys: 32707, Avail Phys: 28162, Total Page: 36803, Avail Page: 31731, Total Virtual: 4095, Avail Virtual: 3260, FreeBlocks: 2031,549,164,155,68,60,49,27,22,14
    [Wed Dec 09 21:46:53 2020]00187:pools: Temp: 131072(0). Persistent: 45898252(45861077). OnDemand: 524288(445241). Zone: 0(0)
    [Wed Dec 09 21:46:53 2020]00188:MaxTextures: 4947k, CurrentTextures: 2105k, HighQualityTextures: 2105k
    [Wed Dec 09 21:46:53 2020]00189:Finished handling memory on zoning.
    [Wed Dec 09 21:46:53 2020]00190:Memory: Load: 13, Total Phys: 32707, Avail Phys: 28162, Total Page: 36803, Avail Page: 31731, Total Virtual: 4095, Avail Virtual: 3261, FreeBlocks: 2031,549,164,155,68,60,49,27,22,14
    [Wed Dec 09 21:46:53 2020]00191:pools: Temp: 131072(0). Persistent: 45898252(45861077). OnDemand: 0(0). Zone: 0(0)
    [Wed Dec 09 21:46:53 2020]00192:MaxTextures: 4947k, CurrentTextures: 1152k, HighQualityTextures: 1152k
    [Wed Dec 09 21:46:53 2020]00593:Verifying world files.
    [Wed Dec 09 21:46:53 2020]00594:Attempting to load guildhall3.EQG.
    [Wed Dec 09 21:46:53 2020]00595:Loaded guildhall3.EQG.
    [Wed Dec 09 21:46:53 2020]00596:Loading zone specific files.
    [Wed Dec 09 21:46:53 2020]00597:Initializing cameras.
    [Wed Dec 09 21:46:53 2020]00598:Initializing lights.
    [Wed Dec 09 21:46:53 2020]00599:Initializing visual effects.
    [Wed Dec 09 21:46:53 2020]00600:Initializing target indicator.
    [Wed Dec 09 21:46:53 2020]00601:Initializing player path.
    [Wed Dec 09 21:46:53 2020]00602:performing post-load operations.
    [Wed Dec 09 21:46:53 2020]00603:Initializing precipitation system.
    [Wed Dec 09 21:46:53 2020]00604:World initialized: guildhall3
    [Wed Dec 09 21:46:53 2020]00605:Resetting cameras.
    [Wed Dec 09 21:46:53 2020]00606:Resetting overlays.
    [Wed Dec 09 21:46:53 2020]00607:Zone initialized.
    [Wed Dec 09 21:46:53 2020]00608:Creating INI files.
    [Wed Dec 09 21:46:53 2020]00609:Requesting AA data.
    [Wed Dec 09 21:46:53 2020]00610:Requesting Skill rank data.
    [Wed Dec 09 21:46:53 2020]00611:parsing INI file .\Nitsuj_xegony.ini
    [Wed Dec 09 21:46:53 2020]00612:INI file .\Nitsuj_xegony.ini loaded.
    [Wed Dec 09 21:46:53 2020]00613:Loading UI.
    [Wed Dec 09 21:46:53 2020]00614:Deactivating previous UI.
    [Wed Dec 09 21:46:53 2020]00615:Unloading previous textures.
    [Wed Dec 09 21:46:53 2020]00616:Resetting UI.
    [Wed Dec 09 21:46:53 2020]00617:Resetting character select UI.
    [Wed Dec 09 21:46:53 2020]00618:Resetting game UI.
    [Wed Dec 09 21:46:54 2020]00619:UI Reset.
    [Wed Dec 09 21:46:54 2020]00620:Initializing UI.
    [Wed Dec 09 21:46:54 2020]00621:Initializing UI manager.
    [Wed Dec 09 21:46:54 2020]00622:Initializing fonts.
    [Wed Dec 09 21:46:54 2020]00623:parsing UI XML.
    [Wed Dec 09 21:46:54 2020]00624:parsing INI file .\UI_Nitsuj_xegony.ini
    [Wed Dec 09 21:46:54 2020]00625:INI file .\UI_Nitsuj_xegony.ini loaded.
    [Wed Dec 09 21:46:54 2020]00626:Loading default UI resources.
    [Wed Dec 09 21:46:54 2020]00627:Initializing game UI.
    [Wed Dec 09 21:46:55 2020]00628:Initializing keypress handler.
    [Wed Dec 09 21:46:55 2020]00629:Loading Icons.
    [Wed Dec 09 21:46:59 2020]00630:Resetting viewport.
    [Wed Dec 09 21:46:59 2020]00631:Game UI Initialized.
    [Wed Dec 09 21:46:59 2020]00632:Loading UI Complete.
    [Wed Dec 09 21:46:59 2020]00633:Memory: Load: 14, Total Phys: 32707, Avail Phys: 28070, Total Page: 36803, Avail Page: 31660, Total Virtual: 4095, Avail Virtual: 3193, FreeBlocks: 2031,549,155,100,68,60,49,27,22,14
    [Wed Dec 09 21:46:59 2020]00634:pools: Temp: 0(0). Persistent: 45898252(45861077). OnDemand: 0(0). Zone: 131072(38868)
    [Wed Dec 09 21:46:59 2020]00635:MaxTextures: 24862k, CurrentTextures: 24862k, HighQualityTextures: 24862k
    [Wed Dec 09 21:46:59 2020]00636:Entering main loop.
    [Wed Dec 09 21:46:59 2020]00637:DoMainLoop - Just after packet processing()
    [Wed Dec 09 21:46:59 2020]00638:DoMainLoop - Just after actor creation()
    [Wed Dec 09 21:46:59 2020]00639:Loading game sounds.
    [Wed Dec 09 21:46:59 2020]00640:Requesting initialization data.
    [Wed Dec 09 21:46:59 2020]00641:DoMainLoop: just before first while(!EverQuest.ReceievedWorldObjects).
    [Wed Dec 09 21:47:02 2020]00642:Zone Connect -- Received MSG_SND_WOBJECTS_RESPONSE
    [Wed Dec 09 21:47:02 2020]00643:DoMainLoop: complete after first while(!EverQuest.ReceievedWorldObjects).
    [Wed Dec 09 21:47:02 2020]00644:DoMainLoop: just before second while(!ReadyEnterWorld).
    [Wed Dec 09 21:47:02 2020]00645:Zone Connect -- Sending out a MSG_READY_ENTER_WORLD.
    [Wed Dec 09 21:47:05 2020]00646:Zone Connect -- Received MSG_READY_ENTER_WORLD
    [Wed Dec 09 21:47:05 2020]00647:DoMainLoop: completed second while(!ReadyEnterWorld).
    [Wed Dec 09 21:47:05 2020]00648:Setting up models.
    [Wed Dec 09 21:47:05 2020]00649:Starting pre-load

    [Wed Dec 09 21:47:06 2020]00650:Setting up character.
    [Wed Dec 09 21:47:06 2020]00651:Activating music.
    [Wed Dec 09 21:47:06 2020]00652:Initialization complete.
    Entering main loop.
    [Wed Dec 09 21:47:06 2020]00653:Memory: Load: 14, Total Phys: 32707, Avail Phys: 28026, Total Page: 36803, Avail Page: 31607, Total Virtual: 4095, Avail Virtual: 3142, FreeBlocks: 2031,549,155,68,60,53,49,27,22,14
    [Wed Dec 09 21:47:06 2020]00654:MaxTextures: 37726k, CurrentTextures: 36702k, HighQualityTextures: 36702k
    [Wed Dec 09 21:47:32 2020]00655:Networking: Connection Closed [0] with 0 pending bytes.
    [Wed Dec 09 21:47:32 2020]00656:Stopping world display.
    [Wed Dec 09 21:47:32 2020]00657:Attempt to send message 13125 on a void connection.
    [Wed Dec 09 21:47:32 2020]00658:Beginning EnterZone block.

    [Wed Dec 09 21:47:32 2020]00659:Calling WorldAuthenticate. Countdown is 4

    [Wed Dec 09 21:47:32 2020]00660:Networking: using port [50489].
    [Wed Dec 09 21:47:32 2020]00661:Networking: Connection Established [1]
    [Wed Dec 09 21:47:32 2020]00662:WorldAuthenticate: Initiating Login.
    [Wed Dec 09 21:47:33 2020]00663:WorldAuthenticate. I got a message of type 0x6f2b (28459).
    [Wed Dec 09 21:47:33 2020]00664:WorldAuthenticate. I got a message of type 0x24ab (9387).
    [Wed Dec 09 21:47:33 2020]00665:WorldRPServer message: server name xegony

    [Wed Dec 09 21:47:33 2020]00666:WorldAuthenticate. I got a message of type 0x3894 (14484).
    [Wed Dec 09 21:47:33 2020]00667:WorldAuthenticate. I got a message of type 0x1d5a (7514).
    [Wed Dec 09 21:47:33 2020]00668:WorldAuthenticate. I got a message of type 0x1308 (4872).
    [Wed Dec 09 21:47:33 2020]00669:WorldAuthenticate. I got a message of type 0x76ad (30381).
    [Wed Dec 09 21:47:34 2020]00670:WorldAuthenticate. I got a message of type 0xe544 (58692).
    [Wed Dec 09 21:47:34 2020]00671:WorldAuthenticate. I got a message of type 0x4af5 (19189).
    [Wed Dec 09 21:47:34 2020]00672:WorldAuthenticate. I got a message of type 0x123b (4667).
    [Wed Dec 09 21:47:34 2020]00673:WorldAuthenticate. I got a message of type 0x652 (1618).
    [Wed Dec 09 21:47:34 2020]00674:WorldAuthenticate. Access granted.

    [Wed Dec 09 21:47:34 2020]00675:Check 1x. 0x96e43d1a

    [Wed Dec 09 21:47:35 2020]00676:Waiting to connect to zone... Character Nitsuj

    [Wed Dec 09 21:47:37 2020]00677:Zone Connect -- 0 -- Received MSG_ZONE_ADDRESS
    [Wed Dec 09 21:47:37 2020]00678:Zone addr [EQZONE-61.everquest.com:1941] received...
    [Wed Dec 09 21:47:37 2020]00679:ZONING
    [Wed Dec 09 21:47:37 2020]00680:Networking: Connection Closed [0] with 0 pending bytes.
    [Wed Dec 09 21:47:37 2020]00681:Networking: using port [50490].
    [Wed Dec 09 21:47:37 2020]00682:Failed to establish connection to EQZONE-61.everquest.com:1941

    [Wed Dec 09 21:47:37 2020]00683:Failed to connect to zoneserver (EQZONE-61.everquest.com, port 1941), result = 1, for MSG_ZONE_ADDRESS.
  14. Belexes ForumQuester

    I am still having this issue and support isn't telling me anything I haven't already done.

    Those of you that still have this issue, what is your OS? I am using Win8.1. I am loading Win10 system to see if I can fix.
  15. Belexes ForumQuester

    Ok, I have removed all partitions on HDD, created new ones and formatted them and then did a clean install of Win 10 Pro. I loaded the game and all the required files and made sure all my drivers were all the latest versions. I made sure Windows got all the updates. I made all the proper exclusions in Windows Defender. I have done a clean boot, I have taken out the firewalls on modem/router.

    I still have the issue and it is driving me crazy. EQ tech support says they have done all they can which is suggesting all the things I have done and would have done anyway. They do not do troubleshooting. I have done all the troubleshooting I can think of on my PCs. Now, I have a Win10 box and a Win8.1 box and both have this issue. Each box only has one account on it. I can repeat this issue reliably, I just have to start running through zones to see which one will randomly have the issue. FM in EoK does it the most.

    With as many players that are posting about this same issue they are having, I just can't believe this is a client based issue. Something is causing a random zone to just lock up and once you end task on eqgame.exe to restart the game, that character can't zone back into the game until the Return to Home button is active.

    I am not sure where to go from here if tech support gives up on me and there is no one from DBG that can investigate this issue and trouble shoot it to see what the root cause is.
  16. Skuz I am become Wrath, the Destroyer of Worlds.

    I wish I had the answer, so I could help.

    The only thing further I can suggest is trying the following, they may or may not help or you may have done them already, but worth a shot anyway (generic help).
    ...................................
    Is your desktop set to the same resolution as the non windowed mode resolution you are using? I recall a lot of gfx cards don't like it if the two are not the same.

    Other things to try:

    Right Mouse button Click the EQ Icon, select Properties then compatibility then put a check in the box for "disable full screen optimizations" hit apply then run as administrator the first time you log in

    Run a file check from the EQ Launcher
    (HOW? - https://help.daybreakgames.com/hc/e...73-How-do-I-validate-game-files-in-EverQuest-)

    Download & install a fresh copy of Direct X 9c
    (LINK - https://www.microsoft.com/en-us/download/details.aspx?id=8109)

    Download & install the latest C++ runtimes
    (LINK - https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads)

    Check what Graphics hardware you are using & uninstall the old drivers & re-install the latest WHQL drivers for it or a new copy of the current drivers if you already have the latest ones.

    Also rarely causes a crash problem but worth doing anyway for better performance is to add eqgame.exe & LaunchPad.exe to your anti-virus & firewall exceptions list.
  17. Belexes ForumQuester

    Skuz, I have already done everything but the first suggestion. I will try that.

    The Win10 box is running in windowed and theWin8.1 box is running full screen.
  18. HoppingHabanero New Member

    I am having the same error, but mine is blightfire moors, one of my win 10 systems only can access the zone as specific times, and the other cannot access it at all.... Unistalling, and reinstalling eq as I type this. Hopefully it rectifies this problem.
    Dev team gave me the same canned response.
    It is infuriating.
  19. Belexes ForumQuester

    Disabling full screen optimizations doesn't fix the issue.

    EoK Frontier Mountains zone is the one I get the issue with the most. The first time I zone in, it usually works, but if I leave the zone and come back...issue happens.
  20. dreamweaver Community Manager


    The Dev team or the CS team? Just want to see what the response is since I'm not aware of an dev canned responses for this issue.