Preorder Expansions taken away then deleveled

It would be bigamy Salierii, I got married last December.

I've checked a couple names on the list from those posting in this thread and it appears you are on the list. I'm sending emails now. Thanks for your patience folks.

EDIT: PLEASE DO NOT POST YOUR ACCOUNT NAMES. I can see them, and it makes your account less secure for you to post it.

1-858-537-0898

I know you like mine

Poor CS phone is prob blowing up right now.

Also haven't yet received expansion access again. Petitioned and waiting.

Kudos. An excellent decision and response.

Thank you for resolving this as quickly as you did since yesterday. Submitted a ticket as well seems I'm still locked out.

Add me to the gigantic list.

Same Here cotf but no rof.

Hello Piestro,

Would you check me too please? I can't call CS since I live in Europe. thanks so much

I cancelled 2 preorders for CotF yesterday. It was a dumb decision on my part. Also I bought RoF on 8/20/13 on one of my other accounts. Is there any way I could get credit If I preordered CotF on that account?

Would like name added as well. Should i send in a petition or let my name be on the list and be patient?

Thanks Piestro, you have done amazing today.

Go ahead and add me to your list as well P.

Mine says 18/20 as well. Please add me to the list.

I pre-ordered on 8/27, did not have VoA or RoF.

Thank you for the help Piestro.

Could you add this account to the list?

My petition is not working.

Thanks for the equitable solution!

I will say that I am completely happy about this. Im glad it worked out this way and we can once again play our characters. Thank you SoE for making the right decision by your customers.

***EDIT***

Drat, it would appear that they missed my account. Im still at 19/20... and its the weekend and they are not open iirc. Hmm. Well, at least I know it WILL be fixed. I guess I will try to contact them later. Thanks though.

We're doing another run of a script that hopefully will address this issue for those of you still affected.

Thanks,

P.S. Please log out in about 10 minutes and try logging back in. Also please post if this resolves this issue so we know it worked.

I believe I was also missed. Please double check. I have updated my service ticket as well.

Very weird, now it says 18/20 instead of 17/20 and my character is still 90. I think it's showing CoF but I didn't get flagged for VoA or RoF.