My viewpoints are going to be "from the newbie" POV as I haven't played in a long time and am restarting on the Switch. 1) Sell back vendor items for full purchase price within X timeperiod. Other games, WoW specifically, solved the "Oops, didn't mean to purchase that!" problems by allowing you to sell a mistaken purchase back to the vendor within one hour. This is super-important when the currency is some sort of token, and making mistaken purchases is just too easy to do with a controller. 2) The basic costume styles you can vendor-buy for in-game currency should be available across the account; no replay tokens. 3) All style items should have clear information on whether or not the style is character-only or account-wide. Old time players have probably adapted to this principle, but if you are going to a new system expect new players to NOT know your norms. It creates a perception that you are being deceptive in order to force more monetization. 4) Currency overhaul. You have way too many currencies/tokens/etc. and it seems each new event or episode introduces even more. I think there needs to be some conversation on how to adjust these and reduce the number of currencies to something manageable. Again, if you grew with the game over time it probably makes more sense, but for the newcomers it's a hideous mess. 5) Along with the currency overhaul, it's probably time to go back and consider doing an overhaul of membership tiers and rewards, top to bottom. 6) Randomly timed, cross-faction and/or PVP large-scale open-world events. These are some of the things I've been thinking about this past month having returned to the game.