Hello, Free members keep asking me at what level they are able to do the stabilizers event. I am legendary I told them lvl 10 but they keep telling me they don't have access to the event. I have a fire toon lvl 10 and he can access the fragment event. Are the access levels to fragment event for free members different from sub members?
The only thing different is the amount of stabilizer fragments. But they should be able to Q up, yes.
Free to play gets 3 which means you'll need to run it 5 days to form a full stabilizer. Premium gets 4 which means every 4, 3, or 2 days you'll get a Stabilizer. And Legendary membership gets 6 which is about 3 to 2 days to get a full Stabilizer.
If they're low level & in a Group with a higher level then I think this might be the issue. If they random queue it they should get in just fine