Yeah the Khandaq setting just seems to trigger headaches for me, due to lighting. The content isn't bad, and I actually enjoy RiT if I wear sunglasses or can count on a quick run, but not from omni. I really like pugging HoH, I know it can be easy to get ignored or have people screw it up, but it seems like after a couple of wipes people start listening And I just really enjoy the raid. And I don't have an issue with a 1-minute penalty, either. I'd still like to see a pop-up suggesting the proper method, though. The pop-up should also mention or point to Custom Queue, good call. We disagree about 3-strikes though. See when that player declines and gets their 60 second penalty, the game seeks for another player to take their spot. I'm sorry that you have encountered a string a of repeating declines, but that only occurs when hardly anyone is using the omni queue, nor trying to fill holes in queued groups. If it sometimes occurs that you get a stream of refusals, try queuing all your favorite instances from custom, then re-queuing omni. You can often get it recognize that you're now queued for specified content, and it will use omni fill that group. I have done this many times to good effect, try it out!