No Christmas Tree in Redeem/Claim

Discussion in 'Game Support' started by Albel XIII, Dec 19, 2017.

  1. Albel XIII New Player

    I have tried claiming the Classic Christmas Tree from the Market Place under the Redeem/Claim Tab but the item does not appear at all. I have a subscription to the game and have not claimed it on any of my alternate characters. Could you please help?

    My main character is Albel XII and I am on the EU server.