Fixed Nintendo Switch: Infinite loading screen on "Earth 3: The Visitor" Duo

Discussion in 'Resolved' started by EvelynPTAV, Aug 24, 2022.

  1. EvelynPTAV New Player

    As the title says, I've experienced no connection issues while playing on the Switch version except for this extremely specific instance: everytime I queue up for "Earth 3: The Visitor" Duo and accept the matchmaking pop-up, I am then stuck on a loading screen with seemingly no end to it. Backing out to the Switch home screen and attempting to close out the game then results in the process hanging for 1-1 1/2 minutes before I'm notified that there was an error with the application and it closes itself.

    I've tried queuing up for this one Duo instance multiple times, on multiple days, and after deleting and reinstalling DCUO on my Switch; still the same. The only time I've run into this issue is with this Duo exclusively. After submitting a support ticket I was directed to clear the system cache on my Switch for the User profile I was playing on; I did so, booted up DCUO afterwards and attempted to queue up for "Earth 3: The Visitor" again, only for the exact same thing to happen.

    Obviously it's odd and I have no earthly idea what could be causing it. Have any other Switch players run into weirdly specific connetion issues or anything similar?
    • Like x 1
  2. BoopDragon New Player

    I am also experiencing this on my Switch. I have to force close the game and it shows the NS error message.
  3. Mepps Sr. Community Manager

    We were able to see this ourselves and we're looking into it.
    • Like x 1
  4. Mepps Sr. Community Manager

    This is fixed internally. For now, the instance has been disabled on Switch.
    • Like x 1
  5. Mepps Sr. Community Manager

    This is fixed now and the instance is back.
    • Like x 2