That's all fine and everything until the "That's above my pay grade" employee gets an attitude about customers warning other customers that it's a broken product that doesn't work as intended... I would also expect some sort of quality control out of a game that's been around this long. And someone that high up the ladder at the company probably shouldn't be using that as an excuse. Understandable from a cashier that knows nothing, unacceptable coming from a community manager that's in charge of communicating the product to the consumer. Go ahead and make all the excuses you want for them, but this kind of business practice is shady as **** and is probably a contributing factor to why they're losing customers left and right.