True. I, myself, played numerous MMOs and have always gotten something for the game being down. It's common courtesy and a goodwill for a mess up. I get it, things happen. In my line of work if the company messes up we have to answer for it somehow. 'Oops, well it's working now' doesn't fly. I'm not asking for anything but some marks thrown our way would be nice. I got off work last night after a long day to play and my time was cut due to the outage. I would have more faith in DB if once in a while they would show some remorse for the down time and say hey here's a few marks for the inconvenience. Marks are free to give away....so I fail to see the problem for them.