Hello! I ran into such a problem. On September 4, I decided to transfer one item of my character to another character of the same account. My whole bank was full and I decided to do it by mail. When I left the character whom I was sending the letter to go to the character (recipient), I found that all my characters had left. As it turned out then, it was a technical error and all the characters were restored. After that, the item that I mailed just disappeared. He is not anywhere, on any character. I waited a few days and decided to contact support, but they could not help me, because they have no records that I sent this item by mail. Guys, has anyone else encountered such a problem?