My league mate has been rolled back 3 times and all 3 times he has achieved feats and was rolled back to a point where he lost the achieved feats. His issues needs to be resolved correctly and the GMS are telling him he has to earn them again. He has video and pictures so show evidence of this situation and is being told no. I have been grated feats before from a GM when I met all the requirements and was unable to obtain the feat for some weird reason(bug). So him being told that it is undoable and that he has to earn them again is unacceptable. A link to his thread https://forums.station.sony.com/dcuo/index.php?threads/new-daybreak-gm-support-is-awful.240568/ Question Reference #111010-000568 Product Level 1: DC Universe Online PS3 Category Level 1: [DCUO] Character Date Created: 10/10/2011 10:46 AM Last Updated: 10/10/2011 02:58 PM Status: Solved Server: usps3 Customer By Web Form (turtle526 soe) 10/10/2011 10:46 AM I completed all the requirements for the PvP MVP feat and didn't receive the feat here are pictures to prove it, second time I completed the feat requirements. I would also like a name change token please Response Via Email (GM Ulver) 10/10/2011 01:03 PM Greetings Mar00n, Game Master Ulver here responding to your ticket about a missing feat and a name change token. I am glad I was able to assist you with this in game today and I am glad I was able to get the feat to you! I was able able to send you a name change token and I hope you enjoy your new name! Thank you for your patience and understanding in this matter. If there are any other issues we may be able to assist you with please let us know! I wish you good luck and happy hunting! Regards, Game Master Ulver DC Universe Online. Sony Online Entertainment.
They changed their policy a couple weeks ago: New policies can be found below: http://help.soe.com/app/answers/detail/a_id/28386/kw/DCUO
Roll-backs occur when players are disconnected from the server at a point between saves. Upon logging back in, players are then reset to their most recent save point, which could result in the loss of any cash, item, ability, or experience gained after that saved point and prior to the disconnection. A rollback only occurs at times when the Daybreak Games servers crash. Disconnecting from the game will not cause a rollback A server crash did not occur and the player was only disconnected, which should not have warranted a rollback but he did get rolled back. When the terms says ONLY OCCURS AT TIMES WHEN THE SERVERS CRASH, all other rollbacks that occur should not follow this rule.
The policy also states: "This policy is not all-inclusive and there are situations outside the scope of the policy that may be determined at the specific time to not warrant an item reimbursement. Reimbursements of any kind, regardless of the circumstance, are not guaranteed." My 2 cents.
Why are you making a thread if he already made one? Anyway, as you can see the policy on a situation like this has changed anyway.
