Combine accounts?

Discussion in 'PC Account Support' started by dedgurl, Mar 2, 2015.

  1. dedgurl New Player

    I will be upgrading my account so it has 6 character slots. My wife has a character in a separate free account. Is it possible to move that character into my account?
  2. LadyLightning Issue Tracker Volunteer

    Why would you want to do that? That way you wouldn't be able to play together anymore ;).
  3. dedgurl New Player

    Because 1. we only have one computer at home so we don't play together, and 2. She would be able to use any DLC I buy for the account, without me having to buy 2 of everything.
  4. dedgurl New Player

    Hmm... if support can't be bothered to answer a simple question in a week perhaps I can't be bothered to upgrade?
    I'll be postponing any purchase until I see if I get an answer.
  5. SigmaAtom Committed Player

    Dude.. just a thought, but you could level her a new char with one of your friends or leaguemates and give it to her on your acc. nice wee gift maybe.
  6. Yui Loyal Player

    I don't think it's possible.

    I mean if your wife hasn't reached very far into the game yet, she could probably just make a new character on your account and start over.
  7. SenseIess Well-Known Player

  8. dedgurl New Player

    While the thought is appreciated, "start over" doesn't begin to answer the question that was asked. On the other hand, this question has been sitting here for a month now, which also doesn't begin to answer the question that was asked. So I'll pose another question... Is this typical? Do questions just go ignored by support? I would think it would be in their best interest to try to answer questions quickly. Since the community is allowed to respond it does lead to the possibility that incorrect information may be given out by the public. The longer any discussion goes on, the more potential misinformation could be given out. Now not only does support need to provide the correct information, but they need to read through not just the original post but many of the follow up responses to see if 1) the question was answered by someone else, and 2) any answers given were correct/incorrect/incomplete/etc.. Seems like a lot more work. Of course this includes the assumption that support will not only eventually get to all questions, but that they have an interest in delivering correct information to their customer base. It's late at night and I've actually given up any hope of receiving a response from support. I'm just killing time here. Feel free to continue to attempt to do support's job for them by speculating on what their reality is. Don't get me wrong, I do think that it's a good thing that others are offering helpful suggestions, just that they don't work in my situation, but that's not to say that the offers of help aren't appreciated. It's the lack of any response whatsoever on the part of support that's not appreciated. I do hope that this isn't the case with 'real' problems. Although from what I hear, you can only have one ticket open with support. Are they that busy that they cannot or do not respond quickly to issues? This is concerning as it suggests that they are either under-staffed, incompetent, or simply overwhelmed with the volume of issues. None of these are good scenarios. Not trying to slam anyone or complain (too much), but disturbed by what I'm seeing. I do hope that I don't have any serious issues to resolve as it would appear that would not be a rapid process.
  9. LadyLightning Issue Tracker Volunteer

    Are you sure you didn't miss the ticket-answer? Sometimes the answer mail ends up in the spam or blocked. Log in to the support system to look for the reply.