Charge-backs

Discussion in 'PC Account Support' started by Neraf, Dec 28, 2016.

  1. Neraf New Player

    In the case of a charge-back, is the account permanently banned ? What does the owner of the account have to do ? Does items purchased in-game get removed/taken-back ? Please give me a response I would like to know.
    Thanks :)
  2. SasquaT Dedicated Player

    Account is blocked . You must contact support ( ticket) from other/new account and explain yourself ( prove why cash holder is wrong ) if u cant prove ...... im not sure what then i guess its game over .
    If u prove that u paid and cash holder was wrong you will get all yous items that u paid for .
    Problem is it can take few weeks becouse its hard to contact support and in this case u will have to contact with them few times .
    In my case it was 16-18 days ( i got all back even this16-18 days all access ).
  3. Neraf New Player

    What do you mean by cash holder ?
  4. SasquaT Dedicated Player

    Accountant
  5. Neraf New Player

    Ok thank you.
  6. LadyLightning Issue Tracker Volunteer

    That's identical with my experience.
    You just have to contact support, pay again (plus any additional fees) and then you get it released.

    Out of curiosity: are you also a player who has trouble to enter the IBAN?
  7. Neraf New Player


    How much did you have to pay ? And no I have no problem with IBAN
  8. LadyLightning Issue Tracker Volunteer

    My bank charges 5 € for invalid direct debit requests (in this case from Daybreak Game's payment provider) and Daybreak Games charged 500 DBC from me.
  9. Neraf New Player

    Ahh ok thank you !