Cannot Get To Character Screen

Discussion in 'Gotham City (General Gameplay)' started by Dene, Nov 2, 2023.

  1. Dene Devoted Player

    Hey All

    Anyone else having issues? I press play - it goes through all the usual screens then, just as i'm about to hit character screen, it goes all black and sends me back to the play button screen again :/
  2. Eve Creator League, YouTuber

    I just got on without a issue (To US) and was on EU a bit before that. Did you try opening a ticket with support? I never heard of this issue before.
  3. Dene Devoted Player

    Can't even validate assets - it crashes.. hmmm

    will see what i can try.. thank you for the reply, helps to know it is just a me thing
    • Like x 1
  4. Entrust Committed Player

    If you play on the PC through steam, you could try validating the assets/install through Steam (not the DCUO launcher).

    Otherwise, you may need to Uninstaller & reinstall, then update...

    I know that sounds like a long process, but if you're waiting on a reply to a ticket. . .
  5. Dene Devoted Player

    I figured best course of action was to just re-install too - maybe something was corrupted etc - we will see :)
    • Like x 1
  6. Dene Devoted Player

    Will put this here, in case someone googles this issue or whatever

    Thanks for the help all - I sorted it

    When I uninstalled (to try and solve the issue) I copied my savedata folder thinking i'd need it for my settings. Reinstalling worked but as soon as a put my savedata folder back in, the same issue came back.

    After all this it seems my savedata folder was corrupted or something - have to redo settings (Boo!) but it is solved now (Yay!)
    • Like x 2
  7. Eve Creator League, YouTuber

    Glad you found a solution! Will keep it in mind too if people ask about it again and will direct them to this thread.
  8. TI99Kitty Dedicated Player

    I'm not having this issue, but I want to thank you for coming back and letting us know you solved the problem -- and what the solution was. Too many times I'm looking for a fix for something, and I see threads from 5 years ago from people with the same problem, and they never come back and say if anyone's suggestions worked, or if they ever found a solution. The worst, though, are the ones that say "Okay, it's all good. I fixed it." and never say what they did. :(
    • Like x 1