I think this is a reasonable request considering how atrocious the launch was. And it's not unprecedented considering that they often give gifts following long maintenance periods. I don't think they would ever refund money, due to the amount of different platform partners they have to coordinate with, but I think it's perfectly reasonable to ask for some type of compensation. Maybe after they issue the permanent bans in January they could offer a "loyal members package" or something with a certain amount of Daybreak Cash for all the remaining members/players as an apology for the botched launch. It's not required, but it would be a nice gesture.