I claimed the CR skip today and nothing fell into my inventory for the CR gear. I also looked at the redeem tab and nothing also. I tried to skip a CR 4 toon..just an FYI Did I do something wrong?
Once you have logged in and claimed it, you need to log back out to character select (or creation) to use it. It's a little confusing. Look for the green advance button when you select your character. Please let me know if that's not working for you.