I Take Back Most Of What I Said About Daybreak Games

For the past couple of days the DB tech team have been working with me furiously and getting back to me sometimes within minutes with new ideas and nothing seems to be working. Launchpad still crashes after a couple of minutes of installing. I've been attached to Tech Gary B and I can't say enough about this guy. We're still working together as I type this.

Glad you're being helped. Have you tried a clean boot as part of the process?

But seriously, I hope you get your problem figured out and decide to resub. Good luck.

Not yet Seth.

I thought I had it fixed and resubbed so right now I'm losing money.

If you two run out of ideas, I can throw some your way. I've been troubleshooting Windows/software related issues for several years. I was a Microsoft MVP in 2013 and 2014.

We're doing the clean boot now. I'll let you know how it comes out.

your kids will be adorable.

Have you tried turning it off then back on again?

Only time I ever had a tech issue with DCUO, that's what the tech had me do, and it solved it, and enabled me to find the issue. Highly recommend it!

Did he check to see if it's plugged in?

Clean boot failed to fix the issue. Still crashes.

Anything interesting in your event viewer logs for the crashes?

You tell me. This was my last attempt:

Faulting application name: pcdrcui.exe, version: 6.0.6032.125, time stamp: 0x5106ad4d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19135, time stamp: 0x56a1c9ac
Exception code: 0xe0434352
Fault offset: 0x000000000000965d
Faulting process id: 0x480
Faulting application start time: 0x01d178ebde0ed13b
Faulting application path: C:\Program Files\Dell Support Center\pcdrcui.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 1c821a0d-e4df-11e5-b3a8-4ceb42069c52

Nah, you need 'DCGame.exe' or similar. Try opening Application under Windows Logs and hitting CTRL + F. Type in DCGame.exe to find errors with that application. I had one yesterday... Something similar to this:

Fault bucket 129034055820, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: DCGAME.EXE
P2: 8.3.23553.59746
P3: 10.0.10586.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\MyUserName\AppData\Local\Temp\RDR2392.tmp\empty.txt
C:\Users\MyUserName\AppData\Local\Temp\WER23A3.tmp.WERInternalMetadata.xml

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: faf789e7-e3a7-11e5-8287-84a6c8a95eec
Report Status: 0
Hashed bucket: e6912065b05f8e04fe8d55e183c7570c

Sorry, you actually should follow my instructions in the preceding post, but search for 'LaunchPad.exe' without the single quotes.

You should also try "GameLauncher' (again, without the single quotes).

How's this:

Fault bucket 8535768, type 30
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: DCGame.exe
P2: 8.3.22481.42762
P3: 6.1.7601.2.1.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Steve and Neely\AppData\Local\Temp\RDR64F9.tmp\empty.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: dc63eddd-1563-11e5-869d-4ceb42069c52

There was nothing under these 2.

Closer, but I realized after posting that is the game itself. You mentioned issues with the launcher, or LaunchPad.exe and GameLauncher.

We need to see if either of those lists a trigger. They probably won't, but I'd rather see before providing additional steps.

Okay, in that case, I'll need some more info. Is your system Windows Vista, Windows 7, Windows 8, Windows 8.1, or Windows 10?