LaunchPad won't open.

Discussion in 'Game Support' started by OpticRanger, Jul 27, 2013.

  1. OpticRanger New Player

    The Launchpad doesn't open when I try to open it.
    OpticRanger, Jul 27, 2013
    #1

  2. TSR-AlexS Customer Service

    Please make sure all your antivirus/firewall programs have both the DC Universe.exe programs as well as the launchpad.exe programs set as an exception.
    TSR-AlexS, Jul 27, 2013
    #2

  3. Lantern's Light New Player

    have you looked over it yet?? Its almost been about a week and I sent a message to sean
    Lantern's Light, Jul 28, 2013
    #3

  4. LadyLightning Issue Tracker Volunteer

    What happens when you try to open it? Maybe a black window with the SOE-sign in it?
    LadyLightning, Jul 28, 2013
    #4

  5. TSR-AlexS Customer Service

    Light, I'm sorry you haven't received a response yet. Send me the reference number and I'll take a look over it.
    TSR-AlexS, Jul 29, 2013
    #5

  6. Beelzebram New Player

    I myself am having difficulty. the SOE Launchpad wont launch when I try to launch it it flashes my screen then goes back to desktop.
    My system information below
    Beelzebram, Sep 5, 2013
    #6 Last edited by Beelzebram, Sep 5, 2013

  7. TSR-AlexS Customer Service

    We're going to need more information so I highly recommend submitting in a support ticket with both your Dxdiag/msinfo so we can further assist you!
    TSR-AlexS, Sep 5, 2013
    #7