Confirmed Connery Server Latency Updates 5/6

Discussion in 'Bug Reports' started by Mithril, Apr 4, 2022.

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  1. Mithril Community Manager

    We're aware of extremely high latency for players connecting to Connery from Asia, Australia and possibly elsewhere. This may be due to routing issues from those environments. It would be extremely helpful if you could submit tickets to CS through this portal: https://help.daybreakgames.com/hc/en-us/requests/new

    When submitting a ticket please include the following:
    Daybreak Username
    Character Name

    Gameplay Situation
    Time of Incident
    ISP
    Graphics Card
    CPU
    RAM

    Any further updates to this issue will be added as a reply below.

    Thank you!
  2. Mithril Community Manager

    Hello everyone, we will continue to monitor player reports on severe connery latency issues that ramped up after the arsenal patch but for now if you still encounter this problem, please follow the steps up above as it will help us further. Thanks!
  3. Mithril Community Manager

    Just wanted to let you all know that this is still on our radar. We are continuing to investigate the problem so if you are encountering unbearable latency issues with connery, please fill out the information above in a CS ticket. This will help us greatly! Thanks!
  4. Mithril Community Manager

    Network issues: For players who make use of the Deutsche Telekom ISP (primarily Cobalt/Miller players,) we've made some routing changes recently that should have resolved the major connection issues through that ISP. For Connery players experiencing high latency, we're still trying to track down where the impact is. To that end, please submit tickets to CS using the following information when latency issues take place: https://help.daybreakgames.com/hc/en-us/categories/204228447-PLANETSIDE-2 We need your character name, server, time of incident, ISP, and PC specs, if you can provide them. There have been relatively few players doing this at this point, despite it being helpful to resolve these issues.
  5. Mithril Community Manager

    Connery Latency Issues: As of 10:30pm PT, May. 02, we have made revisions to the network infrastructure surrounding the Connery server. The goal with these changes are to, at minimum, cross certain factors off our list during the investigation into Connery's latency problems. The best case scenario would be that the changes resolve the current issues.

    We'd like to encourage folks to play on Connery tonight (and post update) and send CS report tickets for issues if they continue to occur (https://help.daybreakgames.com/hc/en-us/requests/new). As a reminder, we're looking for your character name, server, time of incident, ISP, and PC specs.
    • Up x 1
  6. Mithril Community Manager

    • Up x 1
  7. Mithril Community Manager

    We will continue to monitor trends in community reports about connery latency but so far it seems the latency issues have gotten better. We'll sticky a new thread if needed in the future. Thank you all for your feedback and support at this time, the information you've provided us on social media and through tickets has been very helpful.
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